Terms & Conditions
Updated October 2026
Thank you for shopping with Acacia Aromatherapy. These terms apply when you use our website or buy from us. By placing an order, you agree to these terms. Please read them together with our Shipping & Returns and Privacy Policy.
1. About us
This website, www.acaciaaromatherapy.com.au, is run by Cara Team Pty Ltd (ABN 60 611 177 872), trading as Acacia Aromatherapy (“we”, “us”, “our”).
2. Using our website
We take care to keep the information on our website correct and up to date. Sometimes errors happen. To the extent the law allows, we do not promise that all content is complete or free of errors. We may change or pause any part of the website at any time.
Information about essential oils and aromatherapy on our website is general information only. It is not medical advice. Please read product labels and safety notes, and talk to a health professional if you are pregnant, breastfeeding, have a health condition or are buying for a child.
3. Products
All products are subject to availability. Colours and sizes in photos may look slightly different from the actual product. Natural products, such as essential oils, can vary a little in colour and scent from batch to batch.
4. Prices
All prices are in Australian dollars (AUD), and all orders are charged in AUD. Prices include GST for orders delivered in Australia. GST is not charged on orders shipped outside Australia, and is removed at checkout. If you pay with a card in another currency, your bank or card provider will convert the amount and may charge conversion fees. Shipping costs are shown at checkout. We may change prices at any time, but changes will not affect orders we have already accepted. If a price on our website is clearly wrong, we will contact you before sending your order. You can then choose to pay the correct price or cancel for a full refund.
5. Orders
When you place an order, you will receive an email confirming that we have received it. We accept your order when we dispatch it. We may refuse or cancel an order, for example if a product is out of stock, a price is wrong, or we suspect fraud. If we cancel an order you have paid for, we will refund you in full.
6. Payment
You must pay in full when you place your order. We accept the payment methods shown at checkout, such as credit and debit cards and Afterpay. Payments are processed by secure third-party providers. We do not store your full card details on our website. By paying, you confirm that you are allowed to use the payment method. If you have a problem with a payment, please contact us first so we can try to fix it quickly.
7. Shipping and delivery
Shipping costs, delivery times and the countries we ship to are on our Shipping & Returns page. Please check your delivery address carefully. If an order comes back to us because the address was wrong or incomplete, you may need to pay to send it again. Our diffusers are shipped within Australia only.
8. Returns and refunds
Our 30-day money back guarantee and how to return items are explained on our Shipping & Returns page.
9. Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these terms limits your rights under the Australian Consumer Law. If an item arrives faulty, damaged or incorrect, please contact us. We will replace it or refund the product and delivery cost.
10. Promotions, free gifts and discount codes
From time to time, we may offer promotions such as free gifts with purchase, gift set savings and discount codes. Each promotion may have its own terms, shown on the Special Offers page or with the promotion. Unless stated otherwise:
- free gifts are available while stocks last, and we may offer a similar gift if one runs out
- free gifts have no cash value and cannot be exchanged for cash
- only one free gift tier applies per order (the highest tier you qualify for)
- discount codes cannot be combined unless stated, and are not valid on gift cards
- if you return items and your order no longer meets a promotion’s minimum spend, we may deduct the value of the free gift from your refund, or ask you to return the gift
- we may end or change a promotion at any time, but not for orders already placed
11. Gift wrapping
Gift wrapping is available on selected products for an extra fee, shown at checkout.
12. Personal use only
Products bought on this website are for personal use. They may not be resold. If you would like to stock our products, please visit our Wholesale page.
13. Your account
If you create an account, please give us correct details and keep your password private. You are responsible for activity on your account. Please tell us straight away if you think someone else has used it. We may suspend an account if these terms are broken.
14. Reviews and photos you share
If you post a review or share a photo with us, it must be honest, your own and lawful. By sharing it, you allow us to show it on our website and social media. We may remove content that is offensive, misleading or breaks these terms.
15. Copyright and trade marks
All content on this website, including text, photos, logos and designs, belongs to us or is used with permission. You may view and print pages for personal use. You may not copy or use our content or the Acacia Aromatherapy name for any other purpose without our written permission.
16. Links to other websites
Our website may link to other websites, such as payment and delivery providers. We are not responsible for their content or how they handle your information.
17. Privacy
We respect your privacy. How we collect, use and protect your personal information is explained in our Privacy Policy.
18. Our liability
To the extent the law allows, we are not liable for indirect or consequential loss arising from your use of our website or products. Where the law allows us to limit our liability, it is limited to replacing the goods or refunding the price you paid. This does not affect your rights under the Australian Consumer Law (section 9).
19. Changes to these terms
We may update these terms from time to time. The version on this page when you place your order applies to that order.
20. Governing law
These terms are governed by the laws of New South Wales, Australia.
21. Contact us
If you have any questions about these terms or your order, please contact us:
Email:
hello@acaciaaromatherapy.com.au
Business hours: 9:00 am to 5:00 pm, Monday to Friday (except public holidays)
